Privacy Policy

The operators of APARTMENT HOTEL 11 (HIWIN Corporation and its group companies, collectively "we" or "the Company") have established this privacy policy, built a framework for protecting personal information, and are committed to ensuring that all employees understand and observe its importance.

We keep customers' personal information accurate and up to date, and take necessary measures — maintaining security systems, organizing management structures, and providing employee training — to prevent unauthorized access, loss, destruction, alteration, or leakage of personal information.

・Name, phone number, email address

・Date of birth, gender

・Payment information, booking information, and stay history

・Access logs, cookies, and device information

・Service usage history and other information necessary to provide our services

・Providing and operating our services

・Identity verification and responding to inquiries

・Booking management and payment processing

・Service improvement and development of new features

・Information about services, campaigns, and events offered by the Company and its group companies

・Prevention and investigation of fraudulent activity

・Compliance with laws and regulations

We do not disclose personal information to third parties except in the following cases:

・With the customer's consent

・Disclosure to contractors we engage in order to provide services requested by the customer

・When disclosure is required by law

・When necessary to protect life, health, or property

We take thorough security measures to ensure the accuracy and safety of personal information.

If you wish to access, correct, or delete your personal information, we will respond after verifying your identity.

When a minor provides personal information, we deem that the consent of a parent or guardian has been obtained.

We comply with applicable Japanese laws and standards regarding personal information, and review and improve this policy as appropriate.

For inquiries about the handling of personal information, please contact us via in-app support or the contact form on the official website.